Frequently Asked Questions

Some Things To Know

What must I bring with me to tour an apartment?

We require a government issued photo identification for all tours.

What are your fees and monthly charges?

We charge a $50 application fee per applicant, a $100 non-refundable administrative fee and a $200 application deposit. Applicant credit results may result in a larger deposit requirement.

What are the income and credit qualifications?

We require a gross household income of three times the market rent. Guarantors must earn four times the market rental amount to qualify. Positive credit standing is required for standard approval. Lower scores may require an additional deposit or denial.

What is acceptable “proof of income” to sign a lease?

We require the last two consecutive paystubs (30 days), a current LES, last year’s W-2, 3 months’ bank statements or an official offer letter to verify income.

What happens if I qualify for an apartment, but my roommate does not?

We could list your roommate as an occupant as long as you qualify on your own. Your roommate would need to meet our criminal background check, have moderate credit, and good rental history.

Is my application deposit totally refundable?

If your application is declined your application deposit will be refunded. If you cancel your application for any reason your application deposit will be retained as liquidated damages. Otherwise, your application deposit is applied to your security deposit and will be refunded, less any deductions, within 45 days of move-out.

If I get a job transfer, can I break the lease?

If you are terminating your lease for any reason other than military service transfers, you are responsible for lease cancellation fees.

How long is the term of the lease?

We can offer flexible lease terms which range from 3-13 months.

Do you accept leases for short terms?

Yes we do offer short term leases.

Do you offer furnished apartments?

We can. We ask for 72 hours minimum turnaround time.

Do you offer corporate apartments?

Yes we offer corporate apartments.

If something needs to be repaired in my apartment, how do I report it?

For your convenience we have a Resident Portal available via the property website. You can send your non-emergency request 24 hours a day 7 days a week. One of our maintenance team members will promptly address the problem within 48 business hours. Maintenance hotline as well.

Are residents permitted to paint their apartment?

We do allow you to paint your apartment however it is your responsibility to return the apartment to its original condition before moving out. Contact the office for paint supplies in order to correctly match the paint color.

When is my rent payment due?

Rent is due on the first day of each month.

What day of the month am I liable for a late charge?

Any rental payments received after the 5th of each month are considered late and a 10% late fee of rent amount is applied. If you are paying your rent late you will also forfeit any monthly discounts you are receiving.

Will you accept electronic payments from my bank?

We accept Visa, MasterCard, and Discover for a small transaction fee. We also accept electronic payments from your bank account free of charge. You can also set-up recurring automatic payments from your bank account free of charge.

Is there a place where I can pay my rent after office hours?

There is a rent drop box located the mail center or on the outside of the building. Additionally, we offer CashPay which allows you to make rental payments at some of your local grocery and convenience stores. Please contact the leasing office for more details.

There is a person who might be staying with me for a while, is that permitted by the lease?

Any guest staying for longer than seven consecutive days will require written permission from the leasing office. Anyone living in the apartment home must submit an application and meet our credit and background standards.

My children live with me in the summer; do I need to notify your office when they arrive?

For your safety, any guest staying for longer than seven consecutive days will require written permission from the leasing office. This includes anyone under 18.

Am I required to have renters insurance?

You are not required to have renter’s insurance, but we highly recommend it.

Can I install my satellite dish at my apartment?

No.

How is your property different from the competition?

1) We are located minutes from I-95 and I-64, and Downtown Richmond.

2) Professional, Friendly and Sincere Office and Maintenance Staff.

3) Waterfront views, local restaurant on-site, walking distance to Richmond financial district and local shops and dining.

4) Our apartments offer options of open floor plans with vaulted ceilings, upgraded fixtures, stainless steel appliances, ample closet space, full-size washers and dryers, granite counter tops, and surface parking available, salt water pool, and or patio areas.

Where do I register to Vote?

Voter registration can be done in person at the Department of Motor Vehicles or on their website at www.dmv.state.va.us

Interested in securing your spot in the next great thing in Richmond?
Drop us a line, and we will get right back to you!